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Pass Guaranteed Quiz 2025 HP Fantastic HP2-I57 Valid Test Duration

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HP Selling HP Lifecycle Services for Workforce Computing 2024 Sample Questions (Q11-Q16):

NEW QUESTION # 11
Which statements are true about HP's Device Life Extension optional Support Service add-on? (Select three.) It extends customers' device life while enhancing performance & productivity.

A. HP Device Life Extension always comes with Accidental Damage Protection.
B. HP Device Life Extension can be added-on to Essential, Premium, and Premium+.
C. HP Device Life Extension can be sold as a stand-alone service.
D. HP Device Life Extension supports sustainability RFP requests.

Answer: A,B,D

Explanation:
HP's Device Life Extension is designed to extend the lifespan of devices while ensuring they remain productive and sustainable. This service is particularly beneficial in meeting sustainability RFP requests (B).
It can be added to various support levels like Essential, Premium, and Premium+ (D), making it flexible.
Additionally, it includes Accidental Damage Protection (C), ensuring that devices remain operational even in the event of unforeseen accidents

NEW QUESTION # 12
Name two specific pain points a customer might have that HP Premium+ Support Services can help address.
(Select two.)

A. Changing trends have had a negative impact on business performance.
B. Employees are less productive due to maintenance issues.
C. Customer needs to focus on CapEx rather than OpEx.
D. Customer is facing increased cyberthreats.
E. Customer is not set up for remote or hybrid working.

Answer: B,E

Explanation:
HP Premium+ Support addresses several critical pain points for customers. First, it helps organizations whose employees are less productive due to maintenance issues (C) by providing proactive device monitoring and predictive analytics, which helps reduce downtime and maintenance-related delays. Second, for companies not yet equipped for remote or hybrid working (D), HP Premium+ Support offers services such as remote monitoring, enhanced security, and collaboration tools that make the transition to hybrid work more seamless and secure

NEW QUESTION # 13
When can Device Life Extension be attached to hardware sales?

A. HP Device Life Extension can be sold anytime during the lifecycle of the hardware.
B. HP Device Life Extension can complement new hardware sales or can be sold within the warranty period of existing hardware.
C. HP Device Life Extension is sold on preconfigured hardware as a part of Configuration and Deployment Services.
D. HP Device Life Extension is not available for HP hardware sales.

Answer: B

Explanation:
HP Device Life Extension can be attached to both new hardware purchases and existing devices that are still within their warranty period. This service is designed to enhance the longevity of devices by ensuring they remain operational and up to date, thus extending their useful life. By offering this service during the warranty period, HP provides customers with additional protection and performance enhancements that complement their hardware investments

NEW QUESTION # 14
The IT manager for an enterprise customer states that the hard drives and batteries have failed in some of their HP devices. The manager also says that if they had known ahead of time that the components were failing, the company could have taken preventive action. The manager asks you what can be done to address these issues.
How should you respond?

A. Enroll the customer in the HP Hardware Diagnostics Service, which sends alerts based on the date of purchase and expected life of the hard drives and batteries.
B. Discuss the options available to set up automatic alert notifications for all internal components including hard drives and batteries.
C. Explain that customers who purchase and register HP Premium+ Support receive proactive alerts about device issues and automated case creation.
D. Ask to see a list of the failed hard drives and batteries along with a screenshot of the error messages received.

Answer: C

Explanation:
HP Premium+ Support offers proactive alerts that notify users when hardware issues, such as hard drive or battery failures, are detected. This feature enables businesses to take preventive action before components fully fail. Additionally, HP Premium+ Support can automate the creation of service cases when these alerts are triggered, ensuring rapid resolution and minimizing downtime. This service would directly address the IT manager's concern about not being notified in time to prevent component failures

NEW QUESTION # 15

Answer:

Explanation:

Explanation:
A close-up of a list of text Description automatically generated

Here is the correct matching of theHP Hardware Support Services Care Packwith the service it provides:
* HP Essential SupportService it provides: Includes Pick-Up and Return and HP Care
* HP Premium SupportService it provides: Technician dispatched to business or home office for repairs with next business day response or adjusted coverage service windows to fit your customers' needs
* HP Premium+ SupportService it provides: HP's fastest device support service, providing reliable response and resolution to hardware issues before they affect employee productivity These support levels offer different tiers of service to meet various customer needs, ranging from basic hardware support to premium services with faster response times and comprehensive coverage

NEW QUESTION # 16
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