Nick Hunt Nick Hunt's Profile Page

Nick Hunt Nick Hunt

0 Course Enrolled • 0 Course Completed

Biography

最受歡迎的MB-230測試，免費下載MB-230考試資料幫助妳通過MB-230考試

在哪里可以找到最新的MB-230題庫問題以方便通過考試？Fast2test已經發布了最新的Microsoft MB-230考題，包括考試練習題和答案，是你不二的選擇。對于購買我們MB-230題庫的考生，可以為你提供一年的免費跟新服務。如果你還在猶豫，試一下我們試用版本的PDF題目就知道效果了。最新版的Microsoft MB-230題庫能幫助你通過考試，獲得證書，實現夢想，它被眾多考生實踐并證明，MB-230是最好的IT認證學習資料。

微軟 MB-230 認證考試是為專業人士設計的，他們想展示自己在動態 365 客戶服務功能顧問角色方面的專業知識。此認證考試評估候選人設計和實施客戶服務解決方案的能力，這些解決方案是有效、高效且以客戶為中心的。對於與動態 365 客戶服務一起工作的專業人士來說，這是最受歡迎的認證考試之一。

MB-230考試包含的主題包括案件管理、客戶服務分析、自定義和配置、許可權和服務水平協議、以及知識管理等。通過此考試，考生將學習如何從接收客戶查詢到案件解決，有效地管理整個客戶服務流程。他們也將熟練掌握識別和解決客戶趨勢和問題，以及利用數據分析來推動客戶體驗的持續改進。

>> MB-230測試 <<

MB-230測試引擎 - MB-230學習指南

我們的Microsoft MB-230考古題資料是多功能的，簡單容易操作，亦兼容。通過使用我們上述題庫資料幫助你完成高品質的MB-230認證，無論你擁有什么設備，我們題庫資料都支持安裝使用。最新的MB-230考題資料不僅能幫助考生提高IT技能，還能保證你的利益，提供給你最好的服務，Fast2test將成為你一個值得信賴的伙伴。一年之內，你還享有更新你擁有題庫的權利，你就可以得到最新版的Microsoft MB-230試題。

微軟MB-230考試是成為微軟動態365客戶服務功能顧問的專業人士的有價值的認證。該考試衡量了候選人使用微軟動態365實施和配置客戶服務解決方案的知識和技能。通過考試可以證明候選人在客戶服務功能方面的專業知識，例如管理案例、知識庫、隊列、權利和服務級別協議。

最新的 Microsoft Dynamics 365 MB-230 免費考試真題 (Q54-Q59):

問題 #54
You are implementing Dynamics 365 for Customer Service.
You need to set up available working hours to help desk representatives who have varying schedules.
What should you do? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.

答案：

解題說明：

問題 #55
You are a Dynamics 365 for Customer Service administrator.
You need to import cases from a file without applying routing rules.
Which three actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.

答案：

解題說明：

Explanation:

References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customer-service/create-rulesautomatically

問題 #56
You are customizing an Omnichannel for Customer Service implementation.
A call center wants to enable a chat channel for unauthenticated chats with the following requirements:
* Chat must auto detect a customer for agents.
* A chat widget must be embedded in a specific domain.
You need to customize the solution that meets the requirements.
Which two options you should select? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.

A. proactive chat
B. visitor location
C. widget location
D. pre-chat survey

答案：A,C

問題 #57
A computer repair company employs technicians. Some technicians fix hardware issues and some fix software issues.
A case is opened for each customer call. Technicians are sent to customers' homes when issues cannot be fixed over the phone. The company implements Dynamics 365 Customer Service and wants to start scheduling the technicians' in-person appointments.
The requirements for scheduling appointments are as follows:
Schedule an appointment with the technician who is located closest to a customer.
Schedule an appointment based on whether the issue is hardware or software.
The dispatcher who schedules appointments must not be able to configure the system.
You need to configure the system to meet the requirements.
Which options should you use? To answer, select the appropriate options in the answer area.
NOTE:Each correct selection is worth one point.

答案：

解題說明：

Explanation
Graphical user interface, text, application, email Description automatically generated

Reference:
https://docs.microsoft.com/en-us/dynamics365/customer-service/manage-security-roles
https://docs.microsoft.com/en-us/dynamics365/customer-service/create-edit-service-csh

問題 #58
Hotspot Question
A company is evaluating Dynamics 365 Customer Service Insights.
The company decides to use the sample data environment to expedite the evaluation process.
You need to recommend a dashboard.
Which dashboard should you recommend? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.

答案：

解題說明：

Explanation:
https://docs.microsoft.com/en-us/dynamics365/ai/customer-service-insights/dashboard-kpi- summary
https://docs.microsoft.com/en-us/dynamics365/ai/customer-service-insights/dashboard-case- resolutions

問題 #59
......

MB-230測試引擎: https://tw.fast2test.com/MB-230-premium-file.html